Refund policy

Return & Refund Policy

Last updated: September 2026

Overview

Ario Gum is operated by Ario Gum OOD, based in Bulgaria. We are committed to ensuring your satisfaction with every purchase. Please read this policy carefully before placing your order.

Returns

We accept return requests within 14 days of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition as received.

To initiate a return, contact us at royn@ariogum.com with your order number and reason for return. We will respond within 2 business days.

Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items. Ario Gum is not liable for items lost in return transit.

Refunds

Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds are processed within 7 business days to your original payment method. Please note that your bank or payment provider may require additional time to post the refund.

Non-Returnable Items

The following items are not eligible for return:

• Perishable goods
• Opened or used products
• Items marked as final sale at time of purchase
• Gift cards

Customs & Import Duties

Orders delivered outside Hong Kong may be subject to local customs duties and import taxes. These charges are the responsibility of the customer and are not covered by Ario Gum. We are unable to refund original shipping costs or duties paid.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original and place a new order.

Contact

For any questions about your return, please contact us at royn@ariogum.com.